Zoo Escape

Returns & Refunds

We strive to make sure that no items are faulty, going through a rigorous quality testing process. That includes at the factory to in our own homes with our children, families and friends! However If something has slipped through the net and manages to find its way to you, please email us so that we can arrange a return or exchange for you. Any faulty items will be refunded in full or exchanged – As they say the choice is yours! Please note that faulty items do not include damage sustained by over use, wear and tear and abuse. This does not affect your statutory rights. You have 30 days to return any unwanted goods, provided that they are returned to us in their original packaging. Returns are made at your own cost.