Tracking updates can sometimes take up to 24 hours to be updated, therefore please allow 24 hours from receiving your shipping confirmation email before contacting us regarding tracking requests. If it's been over 24 hours since you received your shipping confirmation email, please contact us and we will investigate with the courier.
I need to make a change to an order I've just placed
Please contact us immediately if you need to make changes to an order you have just placed. We can't guarantee that we'll be able to change your order as our warehouse processes orders 24/7, however we'll do our best to accommodate your request where possible.
The item I'd like to purchase is out of stock
Please sign up to the out-of-stock alert and you'll be emailed when the item is back in stock.
I'd like to return my order
Please contact us advising of your Order Number and reason for return. We'll then forward you return instructions.
Do duvet sets come with matching pillowcases?
Yes, all of our duvet sets come with free, matching pillowcases. Toddler and Single sizes come with 1 pillowcase. All other sizes come with 2.
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